Returns & Exchanges

Our Commitment to Your Satisfaction

At Ariat Store, we stand behind the quality of our footwear just as we value your trust in us. If your purchase doesn’t meet your expectations, we’re here to help with a straightforward returns and exchanges process. Whether you’ve purchased our durable Work Boots, stylish Western Boots, comfortable Casual Shoes, or any other footwear, we want to ensure you’re completely satisfied with your Ariat experience.

Return & Exchange Eligibility

• Return Period: 15 days from the delivery date
• Condition: Items must be unworn, in original packaging with all tags attached
• Proof of Purchase: Original order confirmation or receipt required
• Shipping: Return shipping costs are the customer’s responsibility

Step-by-Step Return Process

1. Submit Your Request: Email us at [email protected] within 15 days of delivery using the template below
2. Receive Authorization: We’ll respond within 2 business days with a Return Authorization Number and instructions
3. Package Your Items: Securely pack the items in their original packaging with all tags attached
4. Ship Your Return: Send the package to our returns center at:
   Ariat Store Returns
   2156 Arlington Avenue
   Marshall, US 72650
5. Include Documentation: Place a copy of your return authorization and order confirmation inside the package

Refund Processing

Once we receive and inspect your return:

• Processing Time: 3-5 business days after we receive your return
• Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping Costs: Original shipping fees are non-refundable
• International Refunds: Please allow additional time for international payment processing

Exchange Process

Prefer a different size or style? Follow the return process above and note that you’d like an exchange. Once we receive your return, we’ll ship your new item using your preferred shipping method. Additional shipping charges may apply for expedited delivery.