Our Commitment to You
At Ariat Store, we understand that the perfect fit is essential when it comes to quality footwear. Whether you’re stepping out in our durable Work Boots & Shoes, making a statement in our Western Boots, enjoying comfort in our Casual Shoes, or relaxing in our Sandals & Flip Flops, we’re committed to ensuring your complete satisfaction with every purchase.
Shipping Information
Order Processing
We process all orders within 1-2 business days of receiving your payment. You’ll receive an email confirmation with tracking information once your order ships.
Shipping Methods & Timeframes
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipping | DHL or FedEx |
| Free Shipping | FREE (orders over $50) | 15-25 business days after shipping | EMS |
Please Note: We ship worldwide, excluding some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.
Returns & Exchanges
Return & Exchange Eligibility
- Return Period: 15 days from the delivery date
- Condition: Items must be unworn, in original packaging with all tags attached
- Proof of Purchase: Original order confirmation or receipt required
- Shipping: Return shipping costs are the customer’s responsibility
⚠️ Non-Returnable Items
For health and safety reasons, the following products cannot be returned or exchanged:
- Sandals & Flip Flops (due to hygiene considerations)
- Items without original packaging or tags
- Products showing signs of wear or damage not related to manufacturing defects
- Personalized or custom-made footwear
Step-by-Step Return Process
- Submit Your Request: Email us at [email protected] within 15 days of delivery using the template below
- Receive Authorization: We’ll respond within 2 business days with a Return Authorization Number and instructions
- Package Your Items: Securely pack the items in their original packaging with all tags attached
- Ship Your Return: Send the package to our returns center:
Ariat Store Returns
2156 Arlington Avenue
Marshall, US 72650 - Include Documentation: Place a copy of your return authorization and order confirmation inside the package
Refund Processing
Once we receive and inspect your return:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- International Refunds: Please allow additional time for international payment processing
Exchange Process
Prefer a different size or style? Follow the return process above and note that you’d like an exchange. Once we receive your return, we’ll ship your new item using your preferred shipping method. Additional shipping charges may apply for expedited delivery.
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Ariat Store Customer Service,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number] Order Date: [Date of Purchase] Product(s) to Return: [Product Name, Size, Color]
Reason for Return: [Please specify reason]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [Product Name, Size, Color] [ ] Store credit
I confirm that the item(s) are unworn, in original packaging with all tags attached.
Thank you for your assistance,
[Your Full Name] [Your Email Address] [Your Phone Number]
Need Help?
Our customer service team is here to assist you with any questions about shipping, returns, or exchanges:
Email: [email protected]
Response Time: Within 2 business days
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM CST
We’re committed to ensuring your satisfaction with every step you take in Ariat footwear.